Thoughtful service.
Clear expectations.
We work hard to get your order on its way quickly. Here is everything you need to know about processing, delivery, returns and what happens when the unexpected occurs.
Here's what to expect.
Processing time and shipping time are separate. First, we prepare your order for shipment. Once it is transferred to the carrier, transit and final delivery begin.
Shipping Information
Processing time
Orders are typically processed and prepared for shipment within 1–3 business days.
Business days do not include weekends or holidays. Processing may take longer during launches, promotions, holidays or periods of unusually high order volume.
Delivery time
Carrier transit begins after your order has been processed and transferred for delivery.
Delivery dates displayed during checkout, in tracking information or by a shipping carrier are estimated unless expressly identified by the carrier as a guaranteed service.
Free U.S. shipping
Qualifying U.S. orders of $100 or more receive free standard shipping.
The qualifying subtotal is calculated after discounts and before applicable taxes and shipping fees.
Shipping and delivery timeframes are estimates and are not guaranteed. Once your package has been transferred to the shipping carrier, transit and final delivery are managed by that carrier. Delays can occur because of weather, holidays, high shipping volume, service interruptions, transportation issues, incorrect or incomplete addresses, customs processing or other circumstances outside our reasonable control. An estimated delivery date passing does not necessarily mean that a shipment has been lost.
We want you to love your order.
If something is not right, contact us and we will help you through the next steps.
30-day returns
Eligible merchandise may be returned within 30 days of delivery. Returned items must be unused, unworn, unwashed and in their original condition with original packaging.
Exchanges
Looking for another available color or style? Contact us within the return period. Exchanges are subject to current product availability.
Start a return
Contact us with your order number and the reason for your return. We will review your request and provide applicable return instructions.
Shipping, delivery & return terms.
Tracking your shipment
When tracking is available, it will be provided after your order has been prepared for shipment. Tracking information may take additional time to update after a carrier first receives or scans the package.
Delayed shipments
If tracking shows that a package is continuing to move through the carrier network, please allow additional time for delivery. Carrier delays can occur even after an estimated delivery date has passed. We are happy to help review available tracking information, but we cannot control or guarantee third-party carrier transit times.
Expedited shipping
Selecting an expedited shipping service shortens the carrier service level after processing. It does not eliminate order processing time and does not create a guaranteed arrival date unless the selected carrier service itself expressly includes a delivery guarantee.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or has been transferred to a carrier.
Packages marked delivered
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and with the shipping carrier. If the package still cannot be located, contact us so we can review the available tracking information with you.
Returned or undeliverable packages
Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or other delivery issue may require additional shipping charges before they can be resent.
Return shipping
Unless your item arrives damaged or defective, or we made an error fulfilling your order, original shipping charges are non-refundable and return shipping costs are the responsibility of the customer.
Refunds
Approved refunds are issued to the original payment method after returned merchandise has been received and inspected. Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Final sale and non-returnable items
Items specifically marked final sale are not eligible for return or exchange unless they arrive damaged, defective or incorrect.
We're here for you.
Have a question about an order, shipment or return? Contact us with your order number and a brief description of what you need help with.
Contact Us